● When and what information we collect in our stores, our websites, or by any of our service providers through our website or in our stores.
● How we use Personal Information we collect.
● Your rights regarding your Personal Information.
'Personal Information' is information through which you can be directly or indirectly identified, e.g. your name, your e-mail address and items you purchased (provided we can connect them to your e-mail/customer account).
WHEN WE COLLECT PERSONAL INFORMATION
We receive Personal Information from or about you depending on the nature of your activities, especially in the following cases:
● Website Sign-up/Registering: We store the information that you provide to us when you create an account at our website (including e-mail, name, date of birth and additional information you may voluntarily provide us such as your general interests or when you create a wish list). We will also collect this information when you sign-up using a social media log in. We do not collect or store your social media password information if you sign up using a social media log in.
● Electronic Receipt Registration: You give us your name and e-mail address in our stores to receive an electronic receipt for your purchase.
● Transactions: We collect details of purchases on our websites or in stores if you join our loyalty program, elect to receive an electronic receipt (date, price and products purchased) as well as when you return or exchange a product or when you send us your product for warranty or repair service and any communication in connection with this.
● Visiting our Website/Using E-mails: We store details of your visits to websites (such as pages visited, browser details, your IP address) and your interactions with any e-mails that we send to you. For more information, see our Cookies Section. We also collect information you share via our website, such as to request marketing materials, obtain a lost password, or to write an online review of our products.
● Sweepstakes, Contest, or Promotion Registration: You provide your name and contact information to enter a sweepstakes, contest/competition, or promotion sponsored by us.
● Social Media Sharing: You share any pictures/materials with us for publication on social media.
● Referral Programs: When your refer or invite friends, family or others to participate in promotions, contests, competitions, or other referral programs we may offer, we collect the contact information that you share about these individuals.
● Other Sources: We may receive Personal Information about you from other sources, examples include when you take online surveys or through service providers who enhance our marketing data. We may add this information to the information we have already collected from you in order to improve the products and services we provide.
HOW WE USE PERSONAL INFORMATION
● Transactions/Provision of Services:
Transactions: We use your Personal Information to process your purchases, send you confirmations or electronic receipts (if you requested this), screen transactions for fraudulent behavior, and handle any returns, exchanges or repairs to your products, to respond to customer service requests, and for any related communications.
Administer Websites: We use your Personal Information to administer your website accounts such as to enable you to access your shopping bag, to see products you purchased from us, products you saved for later, products you registered (which may earn you rewards to redeem at stores), or to show you other products that may interest you. We also may use your Personal Information to provide other services, such as to process catalog requests. To process email marketing requests, to provide you with promotional offers, verify your identity in the event you lose your password, or process your product reviews.
Customer Loyalty Program: When you enter our loyalty program we process personal data such as your purchases to determine and provide you with loyalty rewards.
Referral Programs: When you refer products or promotions to other persons we use such data to provide you with discounts/special offers we specified for such a referral. We can also collect the number of referrals and the purchases brokered by your referrals to determine if you are eligible for further discounts/special offers in accordance with the terms and use of our referral program. We may send an email or communication to the referral's provided contact information, but we do not permanently store their information for future marketing purposes unless we obtain the referred party's consent.